PECB - ISO-IEC-20000-FOUNDATION PERFECT SURE PASS

PECB - ISO-IEC-20000-Foundation Perfect Sure Pass

PECB - ISO-IEC-20000-Foundation Perfect Sure Pass

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100% Pass Quiz ISO-IEC-20000-Foundation - ISO/IEC 20000 Foundation Exam Newest Sure Pass

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
How should a problem requiring a change to a configuration item be resolved?

  • A. Update the configuration management database
  • B. Raise a request for change
  • C. Escalate the problem to service level management
  • D. Use a service request

Answer: B


NEW QUESTION # 37
When managing a major incident, what is one of the activities that needs to be performed?

  • A. Involve the customer
  • B. Escalate the incident
  • C. Initiate problem management activities
  • D. Keep top management informed

Answer: D


NEW QUESTION # 38
What is not an input to manage continual improvement?

  • A. Governance of process operated by other parties
  • B. Problem records
  • C. Optimized resource utilization or risk reduction
  • D. Relevant directives from top management

Answer: A


NEW QUESTION # 39
Which would NOT be included in a service management plan?

  • A. Resources required to operate the service management system
  • B. Service desk contact details and hours of service
  • C. Technology used to support the service management system
  • D. List of services

Answer: B


NEW QUESTION # 40
What does ISO/IEC 20000-1 specify?

  • A. A methodology for ensuring that service management operates at the least possible cost
  • B. Guidance on the application of service management systems
  • C. The requirements for a service management system
  • D. Best practice guidelines for service management

Answer: C


NEW QUESTION # 41
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